FAQ

Product FAQ

X2O - Water Repellent / Waterproofing Spray

Where is X2O waterproof spray made?

What does X2O water repellent spray contain?

What sizes do the canisters come in?

Why X2O water repellent spray is so expensive? I can buy a waterproof smartphone instead.

How long can the waterproof coating last? Can I spray two layers to make it more waterproofed?

What is the difference between IPX4 (Splash of water) and IPX7 (dip into water)?

What if I scratch off some of the waterproofing layer when I am using my device?

X2O water resistant spray can be applied to all electronic parts? It is liquid, will I get electric shock?

What if I sprayed it, but my device is still not waterproofed well? Water still make the device damaged.

Can I use X2O waterproof spray in really hot or cold environments? Except water, what if it’s hot coffee or hot soup pouring at my device?

For IPX7 water protection, do I need to spray every part including the flashing light, lens and screen?

What does terms of service say about X2O?

What we need to pay attention to when we buy water resistant smartphones?

If one waterproof spray can only use for one time, do I need to buy a few for my devices?

How can I make my computer IPX7 protection? I don’t know how to dismantle the computer and reassemble it!

In order to make my device waterproofed, how much liquid should I spray? How thick should be the waterproof liquid layer?

Should I spray it on my phone case or on my phone directly?

Will the spray liquid seep into my electronic device and affect its functions?

If my phone is iPhone, it is difficult to open the device and spray PCB board, what can I do?

Is it safe for children to use the sprayed device? Is the liquid toxic?

After I sprayed my device, will it have a bad smell?

When I spray X2O waterproof spray, if some of the liquid are sprayed on my table or my sunglasses, how can I remove it?

How can X2O water resistant spray protect my drone? Will the liquid melt under the sun?

If the X2O water resistant spray has waterproof function, can I spray it on my clothes or my bags?

What if my child accidentally sprayed it on his face or eyes?

XMAG - Magnetic charging cable

How long is the cord?

How much width does the cable need to connect?

Can you use the adapter with waterproof phones in the water or does it need to be removed?

Will this work with type C charging for zte zmax pro?

When will longer cables be available?

When will USB type C connector be available?

Does it have fast charge?

Does this charger fit the new Galaxy S8+?

How can I get extra tips for this chord?

Does it allow quick charge 3.0?

XTAG - Wireless Apple Watch Power Bank

How large is XTag?

How heavy is XTag?

Does it has any quality or safety certification?

How many times can it charge my Apple Watch?

What Apple Watch series does it support?

Why is XTag different from other watch chargers?

How do I charge XTag?

What is MFi certification?

Is XTag waterproofed? What if I drop it into the sink?

Will the magnetic function affect my Apple Watch?

Anything special about the warranty of this Apple Watch portable charger?

Can I charge my iPhone or iPad with XTag?

I already put my Apple watch on XTag, why it is still not charging?

How long does it take to fully charge my Apple Watch with XTAG?

XStrip - Power Strip with USB Ports

How many gangs are there in a USB power strip?

Does XStrip surge protector consist any USB ports?

What are the voltage and current of the outlets?

What is the size of XStrip?

What is so special about XStrip?

Why are there LED lights?

There are so many outlets on the power strip, but can we use them at the same time?

XSim - Dual Sim Card Adapter

How do I disconnect my phone with XSim dual sim card adapter?

How do I connect my mobile with XSim?

How does XSim actually work?

How long is the standby time of XSim?

How do I install SimPlus app?

How come I cannot make any calls / receive any calls?

How to enable anti-theft feature?

How do I call via XSim?

How do I enable cloud feature?

How do I charge up XSim?

How do I know XSim is charged up fully?

What does each LED color represent?

How to use Cloud feature?

What is the capacity of XSim?

What frequency does XSim support? Does it support 2G/ 3G/ 4G?

How / Where do I insert my secondary Sim?

XLOCK - TSA Fingerprint Padlock

Will XLOCK fingerprint padlock still be functional in extreme temperature conditions?

Does this fingerprint padlock have any certification?

I can't understand the application methods in user manual. What can I do?

What if I cannot unlock the fingerprint padlock by my fingers?

Is XLOCK only for baggages and suitcases?

Why does the light flash in different colors?

Only my fingerprint can unlock this fingerprint padlock?

Do I need to charge the fingerprint padlock?

Can I still unlock the lock if it runs out of battery?

Scratch Maps

What is scratch map?

What is so special about scratch map?

How large is the scratch map?

Can I use a coin to scratch it?

Why I need to buy a scratch map?

I can't find the scratch pick in the package!

LED Lighted Travel Makeup Mirror

How heavy is this travel makeup mirror?

Does this mirror have magnifying function?

Can I adjust the lights of the travel makeup mirror?

How can I charge this travel makeup mirror?

Is this makeup mirror metal or plastic?

I don't know how to use this travel makeup mirror.

Can I charge the travel makeup mirror with power bank?

Wireless Charging Car Mount

How to use this wireless charging car mount?

What is so special about this wireless charging car mount?

Why won't the folders move?

Can I adjust the angle of the car mount?

Why my smartphone is not charging with Qi fast charge?

Why it's hard to stabilize the car mount with the windshield holder?

How do I know whether the car mount is activated or not?

Rainproof Films For Cars

What are the types and sizes for these rainproof films?

How to stick the rainproof films on car windows?

Will the protective film slide off in rainy days?

Why the protective films are blue in color? It should be transparent.

Is this rainproof film made of plastic?

XBOX One Kinect Adapter

Will it work in Windows 7?

Is this what I need in order to use the XBox One S Kinect?

I plugged this into my XBox and it is not reacting. What can I do?

Does it work with 220V? What are the power requirements?

Can it be used for facial recognition in Windows 10?

Will this work on Mac too?

Will this work in Australia? Or is it only for USA?

GameCube Controller Adapter

Can I use two of these in the Switch to use 8 controllers in total?

Will this adapter work with Wii U?

Will this work with the Wavebird?

Will I be able to use this for games besides Super Smash Bros with more than one player?

Will this work with the original GameCube controllers?

Does this adapter work with the Nintendo Switch 6.2 version?

UBOX Pro2 Gen 6

Can I use this UBOX in UK? What sort of plug does it have?

How to watch dramas with UBOX?

Can I use my mobile to control the UBOX?

Can I watch dramas from Japan or Korea?

Can this be streamed on iOS phone?

Why it shows that my UBOX is disconnected from LAN?

Is this the latest generation?

Is this TV box very large?

TWS Wireless Stereo Bluetooth Earbuds with Built-in Mic

Do these earbuds blink when listening to music?

Does these earbuds have sleep mode?

How to turn on / off?

Why I can't connect the two earphones?

What is TWS?

How to pair up?

What is the working distance for Bluetooth?

What is the battery capacity of the charging case?

Lexuma XBud True Wireless In-Ear Bluetooth Sports Earbuds

How to turn on / off the wireless earbuds?

How can I know the earphones is on?

How can I pair the two earbuds together?

How can I connect the Earphones to my devices?

How can I know the charging is complete?

Why I can't connect the two earbuds with my devices?

What is the working distance for Bluetooth?

What is the battery capacity of the charging case?

Apple Watch Screen Protection

What are the differences between Apple Watch screen protective film and Tempered Glass screen protector?

Can I apply the screen protector to my Apple Watch 3 ?

Will it affect the transparency of Apple Watch screen?

How thick is the screen protector?

How to apply the screen protector on Apple Watch?

Why the corner is not covered for Apple Watch screen protective film?

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