FAQ - Portable Monitor

 

XScreen Portable Monitor

► Do I need to charge up the monitor before I use it?

No, you don't. There are no built-in batteries of XScreen. 

For more information, please visit Product Page.

 

► How to turn on the monitor?

Once you have plugged in a USB Type-C cable into the power supply port, the monitor will turn on automatically.

For more information, please visit Product Page.

 

► Where can I get the power supply for XScreen?

You can simply get power supply from the device that you have connected with XScreen. Also, you can get power supply from the power bank. 

For more information, please visit Product Page.

 

► Can I power up the monitor by HDMI cable?

No, you can't. You need an extra USB Type-C cable for power supply. 

For more information, please visit Product Page.

 

► Why the monitor cannot show anything when I connected it to my device?

You need to make sure the HDMI cable or USB Type-C cable is connected well. Also, you need to check whether your devices is capable with our portable monitor.

Devices that supported by XScreen: 

- PS4, XBox One, Switch and other gaming consoles

- Smartphones, Windows PC, laptops: Huawei, Oppo, Samsung, Apple MacBook, ChromeBook, etc.

- Huawei Mate10, P20, Mate20 X, Oppo R17 Pro, Samsung S8, S8+, S9, S9+, S10e, S10, S10+, Note 8, Note 9

- Laptops: MacBook 12", MacBook Pro, MacBook Air, Xiaomi Air 12.5/13.3", PRo 15.6" etc.

For more information, please visit Product Page.

 

► Can I use XScreen on the airplane?

Yes, you can. You can bring along XScreen when you are travelling.

For more information, please visit Product Page.

 

► What means 'Full HD'?

The so-called Full-HD panel is 1920 horizontal pixels and 1080 vertical pixels with 16: 9 golden ratio. Full-HD provides more delicate and richer image details. Saving the viewing distance to enjoy exquisite big picture in small space.

For more information, please visit Product Page.

 

► Do I need to get the HDMI cable and USB Type-C cable by myself?

No, you don't. As long as you bought XScreen, 1 mini HDMI cable, 1 Type-C to Type-C cable and 1 USB to Type-C  Cable will be given with XScreen. 

For more information, please visit Product Page.

 

► Do I need to get an extra set of speakers for XScreen when I am playing games with it?

No, you don't. XScreen has built-in speakers. 

For more information, please visit Product Page.

 

► When I touch the screen, there is no respond. How can I make the touch screen function work?

There are two ways to activate the touch screen function of XScreen:

1.

The touch screen function can be activated by Type-C connection(not the power supply port). If you are connected your device with HDMI cable for data signal, no touch screen function can be used.

Besides, you need to check the USB Type-C connection port of your own device whether it supports data output or not. If the Type-C connection port cannot support data output, you still need to use HDMI cable for data signal. 

2.

If your laptops do not have Type-C data output port, you can still activate the touch screen function of XScreen. First, you need to check whether your computer are using Window 10 operation system. If yes, then you can connect your laptops with XScreen via a USB to Type-C cable. Please note that this USB to Type-C cable is only for data signal. You still need to connect XScreen with a power supply through Type-C cable.

For more information, please visit Product Page.

 

► I have connected my phone with a Type-C cable, but the screen cannot detect the signal.

Make sure you are connecting the right Type-C connection port. There are 2 Type-C connection port. The upper one is for all functions(power supply, video display, touch screen function, etc.) and the lower one is ONLY for power supply. 

For more information, please visit Product Page.

 

► How can I adjust the volume of the screen?

1. Press the ‘+' button and you will see a volume bar at the bottom of the screen.

2. Use the '+' or '-' button to adjust the volume. 

3. When you have finished, long press the '-' button to exit.

Note: The volume cannot be adjust when the sound is muted. You can check whether the sound is muted from the audio settings too. There should be a 'Mute' section from the audio setting. Enter the 'Mute' setting and if you see the 'ON' side is showing white, that means the sound of the screen is mute. Simply select the 'OFF' side and you can adjust the volume. 

For more information, please visit Product Page.

 

► Can I adjust the volume by my own device?

 Yes, you can.

For more information, please visit Product Page.

 

► How can I adjust the brightness of the screen?

1. Press the ‘M button for 2 times for entering the display setting.

2. Press the '+' button to select the brightness section then press 'M' to enter the brightness section.

3. Use '+' or '-' to adjust the brightness

4. After you finished the adjustment, long press '-' to exit the menu.

For more information, please visit Product Page.

 

► Can I change the adjust the screen orientation? 

XScreen can only rotate 180 degree. If you want your screen display be landscape or portrait, you need to go to the setting of your computer or mobile phone to control the direction of display. 

Besides, you can refer to our product review on XScreen for more details. <Click Here>

For more information, please visit Product Page.

 

► Can I select the menu settings by touch screen?

The menu settings can only be selected by the three buttons on the left corner of XScreen. 

'M' button: enter menu, confirm the selection

'+' button: navigate through the menu

'-' button: navigate through the menu, long press for going back or exit the menu

For more information, please visit Product Page.

 

► Why the LED indicator turns red? 

The LED indicator turns red because there are only power supply for XScreen but not data signal. 

When both data signal and power supply is connected, the LED indicator will turn blue. 

For more information, please visit Product Page.

 

► I am getting static on my XScreen, how can I solve it?

First, please check the connection of your devices and XScreen. Make sure you are using the right cable for connection and it is perfectly connected.

If there is no problem with the connection, you need to check the power supply for XScreen. When power supply is not stable, you will get static on your screen. This will easily happened when you are using one Type-C cable for both power supply and data signal. Some of the devices like mobile phone and tablets are not able to generate a stable power supply for XScreen. Therefore, you need to get an extra power supply for it.

For more information, please visit Product Page.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds
{"en":"New","fr": "Nouveau"}