FAQ - Apple Watch Accessories

 

XTAG Portable Apple Watch Power Bank

 

► How large is XTAG?

It is 53.06mm x 39.90mm x 18.20mm and only half size of a credit card.

 

► How heavy is XTAG?

It is very light and only weights 51g.

 

► Does it has any quality or safety certification?

XTag has got RoHS, CE, FCC, Reach, MFi Apple certification. It is of high quality and totally safe to use.

 

► How many times can it charge my Apple watch?

XTag has 700mAh Li-Polymer battery and can fully charge your Apple Watch for up to 2 times. For charging Apple Watch with XTAG, please visit XTag Product page and watch the demonstration video.

 

► What Apple watch series does it support?

XTag supports Series 1, 2, 3 and 4, Nike+ Series 2 and 3, LTE (GPS plus Cellular).

 

► Why is XTAG different from other watch charger?

This Apple Watch portable charger is fashionable and of high technology. It consists of a magnetize charging platform which automatically starts charging once you stick your Apple Watch on it. It is wireless and so small that you can carry it in your bag or pockets. You don’t need to bring any cables for charging. With XTag, you can charge your Apple Watch anytime anywhere.

Also, it has got MFi certification which proved that it is certificated by Apple. Quality and safety is definitely assured. You can charge your watch without any worries.

For charging Apple Watch with XTAG, please visit XTag Product page and watch the demonstration video.

 

► How do I charge XTAG?

You can charge it with a USB cable and attached it to any power strips. It takes about 2 hours to fully charge XTag.

For charging Apple Watch with XTAG, please visit XTag Product page and watch the demonstration video.

 

► What is MFi certification?

Apple Inc.'s MFi Program ("Made for iPhone/iPod/iPad/Apple Watch") is a licensing program for developers of hardware and software peripherals that work with Apple's iPod, iPad, Apple Watch and iPhone. The name is a shortened version of the original long-form Made for iPod. Companies joining the MFi program and passing certification tests are able to display certain MFi-related logos on their product packaging, like the "Made for iPod" badge.

 

► Is XTAG waterproofed? What if I drop it into the sink?

XTag is not waterproofed. However, we have X2O waterproof spray which can make any electronic devices waterproofed. It can be used on XTag and any charging cables or chargers. Check out more: X2O waterproof spray.

 

► Will the magnetic function affect my Apple watch?

No, it won’t. The magnetic platform is only for firm attachment of your watch and XTag.

 

► Anything special about the warranty of this Apple watch portable charger?

We always work hard to solve any problem you might have with one of our products. We offer a one-year warranty on all products (except Scratch Map Series) at GadgetiCloud whose invoice has a order number mentioned as that is used to claim warranty with us.

GadgetiCloud warrants that the product to be free from defects in material and workmanship under normal use for 1 year, starting on the date of the original invoice.

The original serial number label affixed on the package and the original invoice must be presented at the time you require warranty service; Otherwise, such warranty could be voided.

 

► Can I charge my iPhone or iPad with XTAG?

No. XTag is especially designed for Apple Watch and cannot be used to charge other Apple devices.  However, we provide XMag magnetic lightning cable for apple devices. You can click HERE for more information about XMag.

 

► I already put my Apple watch on XTAG, why it is still not charging?

You need to press the button on the right hand side of XTag so that it can start charging.

 

► How long does it take to fully charge my Apple watch with XTAG?

The magnetic charging platform of XTAG is from Apple company. Therefore, the charging speed of XTAG is similar to that of Apple Watch station.

 

Apple Watch Screen Protection

 

► What are the differences between Apple watch screen protective film and Tempered glass screen protector?

For Apple Watch screen protective film, it is 2D screen coverage with cut-corner design. It protects watch screen from scratches and liquids.

For Apple Watch screen tempered glass protector, it is 3D protection covering the screen and 4 edges. It protects the watch from scratches, liquids, fingerprints, oil and stain.

For more information, please read the comparison blog now!

 

► Can I apply the screen protector to my Apple watch 3?

For Apple Watch screen protective film, it is applicable to Apple Watch 1-4. You can choose from the four sizes 38mm, 42mm, 40mm and 44mm. Get one now!

For Apple Watch tempered glass screen protector, it is only applicable to Apple Watch 4. There are only 2 sizes 40mm and 44mm to choose from. Get one now!

 

► Will it affect the transparency of Apple watch screen?

No, it won't. The screen protector is highly transparent and crystal clear. Its high-definition transmittance is like a bare skin.

For more information, please visit Product Page.

 

► How thick is the screen protector?

Both two types of Apple Watch screen protector are very thin and transparent, with only 0.26 - 0.3mm thickness. Just like a second skin.

For more information, please visit Product Page.

 

► How to apply the screen protector on Apple watch?

It's fast and easy for both screen protective film and 3D screen protector.

 

For Tempered Glass Screen Protector:

1. Gently clean and dry the Apple Watch screen with the provided wet and dry cloth.

2. Peel off the film on the back of the screen protector.

3. Align the screen accurately and paste the protector.

4. Gently press down and remove air bubbles. Done!

For more information, please visit Product Page.

 

For Apple Watch Screen Protective Film:

1. Clean up the screen with dust-absorber and cleaning cloth.

2. Remove the first protective layer.

3. Paste the protective film on Apple Watch screen and use fingers to gently remove bubbles.

4. Remove the second protective layer. Done!

For more information, please visit Product Page.

 

► Why the corner is not covered for Apple watch screen protective film?

This is the cut-corner design. This design can avoid the situation that the corners of the film get loose after long time usage. If you like the cut-corner screen protective film, please click here to know more about it.

 

If you want a more comprehensive and full coverage protection, feel free to check out Tempered Glass Screen Protector.

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